Diagnostics
Like any successful business initiative, effective e-business solutions are achieved through a three-tiered process of inquiry, analysis, and implementation. At uTitan, diagnostics are the first step in this process. We focus on a company's entire organization and industry in order to develop a business case for e-business initiatives. This analysis includes a value assessment to determine the financial impact of the initiative; a technical assessment to examine a company's existing architecture and resources; and a change assessment to measure the impact on an organization's processes, human resources, and demand chain stakeholders.
Strategic Planning
uTitan' strategic planning process is collaborative and client-centered. It is designed to promote creative thinking outside the constraints of a company's traditional business environment. Depending on the scope of a project, topics addressed during the planning process may include:
- Online brand development
- Interactive marketing strategy
- Community building strategy
- Usability assessment
- Customer service and support strategy
- Demand chain integration and optimization
- Existing application integration
- Change management
Project Management
uTitan' project management philosophy is driven by the desire for project excellence. We are charged with the responsibility of managing risk, changes to scope, quality of deliverables, knowledge transfer, and consistency in the overall approach for a project. uTitan uses a formal risk identification and management process as an integral part of our project management methodology. In applying this methodology, risks are assessed continuously and used to make effective decisions and resolve issues throughout all phases of a project.
User Interface Development
Deploying a cross-disciplinary project team, uTitan creates user experiences based on an intimate knowledge of a client's brand and business objectives, as well as a deep understanding of the needs, lifestyles, habits, and online behavior of targeted users. The mission of our user experience team is unified: we strive to develop worthwhile, meaningful experiences that deliver value to our clients, their customers, partners, and employees.
Application Development
uTitan' skilled application developers, technical architects, and database administrators work together throughout the planning and production process to build optimal-performing, defect-free, and reusable code structures. Using standardized development tools and practices, and rapid development techniques, our development team is able to deliver solutions customized to the unique needs of each client. By working with companies to understand their e-business requirements, we can recommend third-party or custom applications that will help achieve those goals - quickly, efficiently, and cost-effectively.
Quality Assurance and Testing
uTitan applies a rigorous and thorough quality assurance and testing process during the production phase of projects, in order to ensure that our clients receive flexible, scalable solutions that meet their business objectives. Our technicians and QA experts are at the forefront of the industry and are experts in Internet technology. They employ the latest advanced tools and best practices to prime the performance of clients' applications and ensure that systems will operate at peak performance.
Managed Services
As a convenient single point of contact, uTitan' managed services team is dedicated to maintaining the successful operation of our clients' applications by providing 24x7 support, predefined escalation procedures, and an operations management methodology. Leveraging an inside understanding of our clients' business and custom applications, our team of experienced IT professionals ensures the optimal performance of each application and proactively works with clients to identify application improvements.
Analytics
uTitan' Analytics practice applies business intelligence to help companies optimize customer relationships. Analytic services enable companies to acquire the right new customers and retain their highest value customers through the strategic and precise cross-selling and up-selling of products and services -- at the right time, through the right channel. Our analytics team works with companies to empower marketing, customer service, and sales groups with real-time information to make intelligent business decisions. With business analytics expertise and hands-on experience implementing the leading data-mining applications, uTitan is able to turn clients' CRM, commerce, and content management systems into smarter, revenue-generating solutions.